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Terms & Conditions

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Introduction

A. Terms and Conditions

These terms and conditions, together with the Account Application Form, set out the agreement (‘the Agreement’) between you (‘you’ or ‘the Customer’) and Transport Infrastructure Ireland (for these purposes, ‘eFlow’ or ‘us’)) in relation to the opening and operation of an account with eFlow and, if applicable, the related supply and use of an electronic tag (hereafter referred to as the ‘Tag’) on the M50 Toll Road and other Toll Roads in the Republic of Ireland.

eFlow may alter, amend, or otherwise change the terms and conditions of the Agreement at any time by providing written notice to you, either by post, email or, where you avail of the M50 Toll Pay App, by push notification on such App of such terms and conditions. Alterations, amendments, or other changes will also be posted online at www.eflow.ie.

You are responsible for maintaining up-to-date customer information in accordance with clause 4.4 below, including your address, contact information, vehicle information and registration details, and payment information. You should make updates when your information changes, for example, upon sale of a previously registered vehicle or when you change address. You should make changes to the customer information online by logging into your online account on www.eflow.ie.

For the avoidance of doubt, you are also responsible for providing up to date customer information to the National Vehicle and Driver File (NVDF) which is maintained and supported by the Driver and Vehicle Computer Services Division of the Department of Transport, or your local vehicle licensing agency, e.g. where there is a change of ownership of a vehicle.

B. Opening an Account

B.1
To open an Account, you shall have:

  • completed an Account Application Form online (an “Online Application”); or
  • provided all necessary details to the Customer Service Centre to allow it to complete an Account Application Form or shall have submitted an Account Application Form by post (an “Offline Application”). 

The information to be included in the Account Application Form shall include:

  • name, address, contact details and details of the vehicles that you wish to register as Registered Vehicles (such as vehicle class, model, colour, and registration details).
  • whether the Vehicles registered is assigned to the M50 Video tolling or Tag tolling option;
  • the proposed Payment Method;  whether the Account is to be a personal, business or Visitor/Tourist Account;
  • the type and manner of delivery of Account Statements; and
  • whether the Account is to be a Prepay Account, or a Post pay Account