eFlow has a dedicated team to support our business account customers. If you have been assigned an eFlow account manager and would like to speak to them, please contact the eFlow Fleet team here.
Alternatively, you can email your business account manager at businessaccount@eflow.ie
If you need a new tag holder, log in and select ‘Manage Vehicles and Tolling’ button. Select the vehicle and click ‘Order a New Tag Holder’. You may need to confirm which type of tag you have so we issue the correct tag holder.
You can order a replacement if your tag is not working, or you sold your vehicle and left the tag inside.
To order a replacement tag or return a tag, log in and select “Manage Vehicles and Tolling” button. Select the “
” icon beside the relevant vehicle and click “More Tag Options”.
Please return your old tag to the following address free of charge to avoid a €20 plus VAT fee.
eFlow
PO BOX 13294
Freepost FCK7528
Cork
Once ordered, your new tag should arrive within 5 working days and will work immediately on the M50. However, it may take up to 2 working days on all other Irish toll roads.
To add multiple vehicles, log in to your account and select ‘Manage Vehicles, Tags and Tolling’. You will need to upload the completed vehicle form to your account.
After you’ve added one vehicle to your account, the feature to add multiple vehicles will be made available. You may find it easier to use a desktop computer when adding multiple vehicles.
Your account will be suspended if there are insufficient funds in your account or a problem with your payment method. Suspension occurs after two unsuccessful payment attempts. For Pre Pay customers, it may also occur when your balance drops below the minimum threshold, despite having a credit balance.
Any M50 toll journeys will be charged at the unregistered rate which must be paid by 8pm the next day to avoid penalties. Any tags on your account will be disabled until your account is reactivated.
Your account will be suspended if there are insufficient funds in your account or a problem with your payment method. Suspension occurs after two unsuccessful payment attempts. To reactivate your eFlow account:
You will receive an invoice showing toll charges from the previous month which will be billed automatically between the 12th and the 18th of each month. Unfortunately, your payment date is fixed and cannot be changed.
You will receive a monthly statement of the previous month’s toll charges deducted from your account balance.
You cannot switch between a Pre Pay and Post Pay account. If you want to change your account type, please close your account and open a new one. You will need to use a different email address if your account is pending closure.
To view your invoices or statements, log in to your eFlow account and go to the Invoices or Statements page.