If you encounter payment issues for any reason, please try the following steps:
- Use an alternative browser, such as Google Chrome or Safari
- Clear your cookies and cache
- Enable pop-ups for www.eflow.ie under your browser’s site settings
FAQs
Your account will be suspended if there are insufficient funds in your account or a problem with your payment method. Suspension occurs after two unsuccessful payment attempts. For Pre Pay customers, it may also occur when your balance drops below the minimum threshold, despite having a credit balance.
Any M50 toll journeys will be charged at the unregistered rate which must be paid by 8pm the next day to avoid penalties. Any tags on your account will be disabled until your account is reactivated.
To reactivate your eFlow account:
- Pay the full outstanding balance: Select “Reactivate Your Account” to review your charges and pay your outstanding balance.
- Update the payment details on your account if the card has changed or expired
Once the balance is paid and a valid payment method is added, your account will be reactivated, and your vehicle’s journeys will be applied at a reduced rate. If you have a tag, it will be reactivated.
Your account will be suspended if there are insufficient funds on your account or a problem with your payment method. Suspension occurs after two unsuccessful payment attempts. To reactivate your eFlow account:
1. Pay the full outstanding balance
2. Review and update the payment details on your account if they have changed
If you believe a payment was charged incorrectly, log in to your eFlow account and select ‘Payment History’ where you can view all payments and raise a query. Our team will review your query and respond within 5 working days.
There are two settings on a Pre-Pay account:
• Your minimum balance amount triggers a top up payment. This threshold can be amended but cannot be less than €12
• Your top up amount is the is the amount paid when you reach your minimum balance
It may be more convenient to have a higher top up amount if you have multiple vehicles on your account. Setting a higher top up amount will reduce the number of top up payments.
You can change your top up settings by logging in and selecting ‘Top Up Settings’.
You can make a payment on your account at any point by selecting ‘Make One-Off Payment’.
The easiest way to make a payment is by using Apple or Google Pay. However, Visa and Mastercard are also accepted, which can also be stored for use later.
You need to have at least one active payment method on your account. Visa, Mastercard and Direct Debit are all accepted payment methods to store on an eFlow account.
You can have multiple backup payment methods on your account. This may help avoid payment failures, and potential account suspension, if your default method fails.
To update your payment methods, log in to your eFlow account and select ‘Manage Payment Methods’ where you can add, remove or reorder.
Post Pay Customers
You will receive an invoice showing toll charges from the previous month which will be billed automatically between the 12th and the 18th of each month. Unfortunately, your payment date is fixed and cannot be changed.
Pre Pay Customers
You will receive a monthly statement of the previous month’s toll charges deducted from your account balance.
You cannot switch between a Pre Pay and Post Pay account. If you want to change your account type, please close your account and open a new one. You will need to use a different email address if your account is pending closure.
To view your invoices or statements, log in to your eFlow account and go to the Invoices or Statements page.